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having problems with a very malicious file called probsalert. nasty popups

  • July 9, 2015
  • 2 replies
  • 19 views

having problems with probsalert.  nasty popups and audio that try to get you to call fake microsoft tech.

2 replies

Ssherjj
Moderator
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  • Moderator
  • July 9, 2015
Hello @,
 
Welcome to the Webroot Community,
 
If you are seeing random a “Computer Health Alert” pop-up and asking you to call a phone number to fix your PC, then your computer is infected with an adware or a potentially unwanted program.
 
Please look here to remove PUAs
 
I would advise contacting the support team with an issue such as this if you cannot rid yourself of these popups.
 
 
Support Number: 1-866-612-4227
Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
 
 
KInd Regards,
 

  • New Voice
  • July 10, 2015
I have been getting a popup like IV something and it takes up the whole page, is this what you are having issues with?