I can't get rid of the MyWeb.House search engine! I downloaded Webroot in the hopes that it would detect it and get rid of it. Can somebody please help me. I've tried everything! I know it's some kind of virus (or add-on) because it doesn't show in any of my files on my computer.
Cheryl
Solved
Hello! Need help
Best answer by cherylny
Thanks so much for this specific link! I'm going to try to get rid of it tomorrow. :D
+62Hello cherylny,
Welcome to the Webroot Community,
What you are seeing and describing sounds like it may be what we on the Community refer to as a PUA. (Potentially Unwanted Application) These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behavior that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools.. but they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behavior that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
For those that are not detected by WSA, please see this KB Article. It has some easy to follow directions on locating and removing PUA's. You may also want to submit a Trouble Ticket, especially if you cannot remove it easily from the directions in the KB Article. This is a free service with a Webroot subscription.
For those that ARE detected by WSA, but cannot be removed automatically, you can submit a Trouble Ticket. Webroot Support will help you get these annoying 'crapware' off your computer at no extra charge, and the additional examples may help to better automatic removal of that particular PUA for all users in the future.
To make sure that your WSA is checking for PUA's with the best proficiently, it sometimes helps to reset the PUA detection within WSA's settings. For PUA's that had previously been scanned and determined to be OK, but have since been added to detection/removal, you may want to complete the following steps:
I hope this helps?
Welcome to the Webroot Community,
What you are seeing and describing sounds like it may be what we on the Community refer to as a PUA. (Potentially Unwanted Application) These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behavior that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools.. but they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behavior that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
For those that are not detected by WSA, please see this KB Article. It has some easy to follow directions on locating and removing PUA's. You may also want to submit a Trouble Ticket, especially if you cannot remove it easily from the directions in the KB Article. This is a free service with a Webroot subscription.
For those that ARE detected by WSA, but cannot be removed automatically, you can submit a Trouble Ticket. Webroot Support will help you get these annoying 'crapware' off your computer at no extra charge, and the additional examples may help to better automatic removal of that particular PUA for all users in the future.
To make sure that your WSA is checking for PUA's with the best proficiently, it sometimes helps to reset the PUA detection within WSA's settings. For PUA's that had previously been scanned and determined to be OK, but have since been added to detection/removal, you may want to complete the following steps:
- Open Webroot SecureAnywhere
- Click on ‘Advanced Settings’ from the top right
- Select ‘Scan Settings’ from the left side
- Unselect the option “Detect Potentially Unwanted Applications”
- Click on the Save button (you may have to enter in a CAPTCHA)
- Reselect the option to “Detect Potentially Unwanted Applications”
- Click on the Save button
- Run another scan with Webroot and remove any items that get detected.
I hope this helps?
Thank you SO much for your quick response!! I have read that it is an add-on, but can't find out how to get rid of it. Now that I know it isn't a potential risk, I can relax. I just downloaded Webroot 2 days ago and it has scanned my system twice and said there were no threats.
I'll follow up on some of your other suggestions, though, as it IS very annoying!!
Again, thanks SO much!!
Cheryl
I'll follow up on some of your other suggestions, though, as it IS very annoying!!
Again, thanks SO much!!
Cheryl
+62Hi Cheryl,
You are most welcome. Just note if you cannot get rid of this extension then please submit that support ticket and they will take care of this for you.
Good luck!
You are most welcome. Just note if you cannot get rid of this extension then please submit that support ticket and they will take care of this for you.
Good luck!
I will definitely do that, Sherry. I get mad everytime I open my laptop and see that search engine. Grrrrrrr
Cheryl
Cheryl
+62Hi Cheryl,
What browser are you using may I ask? You can try resetting your browser to the default settings as shown here.http://www.wikihow.com/Reset-Browser-Settings
What browser are you using may I ask? You can try resetting your browser to the default settings as shown here.http://www.wikihow.com/Reset-Browser-Settings
+62Hi Cheryl,
Please have a look here and set if this helps? https://support.google.com/chrome/answer/3296214?hl=en
Please have a look here and set if this helps? https://support.google.com/chrome/answer/3296214?hl=en
Our Support Team is always here to help. If Sherry's instructions somehow don't work for you, please don't hesitate to reach out to them directly if you would like assistance removing the extension in question. They will be able to help you out in a matter of minutes if so :D
Support Number: 1-866-612-4227 M-F 7am?6pm MT
Send us a Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
Cheers!
Support Number: 1-866-612-4227 M-F 7am?6pm MT
Send us a Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
Cheers!
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