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Help I installed a steam game for my son, Just cause 2, I keep getting the error message 53,

  • June 4, 2015
  • 1 reply
  • 29 views

help, i just installed a steam game, called Just cause 2 for my son.Everytime he tries to play it, he gets a error message 53, steam servers busy.I have been reading, it seems web root in interferrring, how do i allow web root to allow him to play just cause 2.By the way, his dell has abdominable windows 8!!!! thank you a frustrated mom!!

1 reply

Ssherjj
Moderator
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  • Moderator
  • June 4, 2015
Hello @,
 
Welcome to the Webroot Community,
 
Here is some help from Steam for that error 53 https://support.steampowered.com/kb_article.php?ref=5483-YUFN-0521
/
You can check to see if Webroot is blocking your game by reading these below:
 
Read this article:
Controlling active processes
http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C10_SystemControl/CH10b_ControllingPr...
Blocking/Allowing files
http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C5_Quarantine/CH5b_BlockingAllowingFi...
 Managing protected applications
http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C6_IDProtection/CH6c_ManagingProtecte...
 
games files -> allow
 
 You can also submit a Support Ticket and they can look into this for you.
 
Hope this helps,
 
 
Kind Regards,