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Help I installed a steam game for my son, Just cause 2, I keep getting the error message 53,

  • June 4, 2015
  • 1 reply
  • 29 views
S
help, i just installed a steam game, called Just cause 2 for my son.Everytime he tries to play it, he gets a error message 53, steam servers busy.I have been reading, it seems web root in interferrring, how do i allow web root to allow him to play just cause 2.By the way, his dell has abdominable windows 8!!!! thank you a frustrated mom!!

    1 reply

    Ssherjj
    Moderator
    Forum|alt.badge.img+62
    • Ssherjj
    • Moderator
    • June 4, 2015
    Hello @,
     
    Welcome to the Webroot Community,
     
    Here is some help from Steam for that error 53 https://support.steampowered.com/kb_article.php?ref=5483-YUFN-0521
    /
    You can check to see if Webroot is blocking your game by reading these below:
     
    Read this article:
    Controlling active processes
    http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C10_SystemControl/CH10b_ControllingPr...
    Blocking/Allowing files
    http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C5_Quarantine/CH5b_BlockingAllowingFi...
     Managing protected applications
    http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C6_IDProtection/CH6c_ManagingProtecte...
     
    games files -> allow
     
     You can also submit a Support Ticket and they can look into this for you.
     
    Hope this helps,
     
     
    Kind Regards,
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
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