HELP! Infected autochk.exe with pua.compusafe can't get rid of it.

Hey there Hokoman and welcome to the Webroot Community
 
If you are having issues removing an infection the best thing to do is submit a Troubble Ticket 
 
This allows someone from Webroot to have a look at it for you and it is free with your subscription to Webroot
 
Hope this helps and best of luck
 
Brad
 

Hi hokoman
 
Welcome to the Community Forums.
 
What you are describing & referencing is related to a non-malware program we commonly refer to as a PUA or Potentially Unwanted Application; the clue in this case is in "pua" part of the infection determination "pua.compusafe"
 
These are very annoying at best in that they cause pop-ups, redirect your browser home page, and other behaviour that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools. But they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
 
The key to avoiding them is to make sure that when downloading apps one does so from the author's own website or one that they have recommended, and not 3rd party downloading site.
 
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behaviour that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
 
To make sure that your WSA is checking for PUA's with the best proficiently, it sometimes helps to reset the PUA detection within WSA's settings. For PUA's that had previously been scanned and determined to be OK, but have since been added to detection/removal, you may want to complete the following steps:
 

• Open Webroot SecureAnywhere
• Click on ‘Advanced Settings’ from the top right
• Select ‘Scan Settings’ from the left side
• Unselect the option “Detect Potentially Unwanted Applications”
• Click on the Save button (you may have to enter in a CAPTCHA)
• Reselect the option to “Detect Potentially Unwanted Applications”
• Click on the Save button
• Run another scan with Webroot and remove any items that get detected.

 
You are saying that you have tried all the steps...does that include these, to remove it from your system?
 
If that is the case and that does not work or you do not feel technically capable then the best thing to do is to Open a Support Ticket & ask Webroot Support to take a look and remove these for you.  There is NO CHARGE for this for valid WSA license holder.
 
Hope that helps?
 
Regards, Baldrick

@ wrote:
Hey there Hokoman and welcome to the Webroot Community
 
If you are having issues removing an infection the best thing to do is submit a Troubble Ticket 
 
This allows someone from Webroot to have a look at it for you and it is free with your subscription to Webroot
 
Hope this helps and best of luck
 
Brad
 

Apologies, Brad...did not mean to step on your toes...looks like we posted almost simultaneously...;). I will let you carry on helping Hokoman...but please holler if you need any assistance with that.
 
Regards, Baldrick
 

No need to apolagise Baldrick I always welcome the help and it was a very good and informative post :D
 
Regards
Brad

Too kind, Brad...too kind...;)