Hi, i'm having trouble getting my renewal to be accepted.
It's been paid for, code entered, but Webroot continutes to tell me my subs. is expiring. Today it expired. Can someone plz help? Thanks.
Rick
Hi, i'm having trouble getting my renewal to be accepted. Paid for, code entered but still expired.
+62Hello ?,
Welcome to the Webroot Community,
Would you do a reboot and after reboot do a manual scan. See if it still shows expired. Otherwise..
Please use these instructions to apply your new keycode to your software and update your subscription information:
1. Open the Webroot program and click the gear icon next to "My Account."
2. Enter your keycode in the field provided under "Activate a new keycode” and click "Activate."
3. If a scan starts automatically, allow the scan to complete.
To see our user guide page of these steps, including images, please click here.
If the above doesnt work then may I ask where you Renewed your Subscription from, would it be a Best Buy Subscription or from Webroot or some other place?
From Webroot online it can take a little while for the back office to process the renewal so I would give it a little bit longer, by tomorrow morning.If not by then I would Open a Support Ticket
You also can call 1-866-612-4268.
With Best Buy this is automated,, it can take 24-48 hours depending on the time of day you provided your payment information .Call 1-800-GEEK-SQUAD (1-800-433-5778) for assistance
.To let you know that even though Webroot saids you are expired you still are protected for 30 days.
Hope this helps?
Welcome to the Webroot Community,
Would you do a reboot and after reboot do a manual scan. See if it still shows expired. Otherwise..
Please use these instructions to apply your new keycode to your software and update your subscription information:
1. Open the Webroot program and click the gear icon next to "My Account."
2. Enter your keycode in the field provided under "Activate a new keycode” and click "Activate."
3. If a scan starts automatically, allow the scan to complete.
To see our user guide page of these steps, including images, please click here.
If the above doesnt work then may I ask where you Renewed your Subscription from, would it be a Best Buy Subscription or from Webroot or some other place?
From Webroot online it can take a little while for the back office to process the renewal so I would give it a little bit longer, by tomorrow morning.If not by then I would Open a Support Ticket
You also can call 1-866-612-4268.
With Best Buy this is automated,, it can take 24-48 hours depending on the time of day you provided your payment information .Call 1-800-GEEK-SQUAD (1-800-433-5778) for assistance
.To let you know that even though Webroot saids you are expired you still are protected for 30 days.
Hope this helps?
IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
If I may add something to Sherry's suggestions. In the past, once in a while, with the Best Buy subscriptions, I have seen this happen and resolved it by following the steps outlined by Sherry for re-entering the key code, but as soon as you click activate reboot the computer immediately.
GIve it all a try and let us know how it goes!
GIve it all a try and let us know how it goes!
Sherry, thanks very much for your prompt and courteous reply. I will plan to give your suggestions a try~Rick.
David, as i mentioned to Sherry, thanks very much for your prompt and courteous reply. I will plan to give it a try and let you know how things went. Thanks to you both for you great customer service.~Rick.
+62Hi Rick!
You are certainly welcome.
Let it us know how things are going won't you?
Kind Regards,
You are certainly welcome.
Let it us know how things are going won't you?
Kind Regards,
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