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Hi! My webroot won't scan on bootup as I set it to do - any thoughts? -

  • February 3, 2016
  • 1 reply
  • 86 views

 I've got windows 10 now, and suspect possible defender interference

1 reply

Ssherjj
Moderator
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  • Moderator
  • February 3, 2016
Hello kwhale53,
 
Welcome to the Webroot Community,
 
Would you do a uninstall/reinstall of Webroot?
 
Please follow the steps closely!
 
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
As soon as you install any third-party antivirus on Windows10 computer, due to the built-in feature of many of the third-party antivirus applications, the Windows Defender is automatically turned off.
 
Also look here at these threads:
 
Please look here https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/windows-10-defender/m-p/213463/high...
 
And here https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Has-anyone-had-Windows-10-Defender...
 
If you feel comfortable doing registry changes? But I don't see the need to as WSA is much better than Windows Defender can ever be! Please read below:
 
https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/How-to-Run-WSA-alongside-Windows-Defender-on-Windows-8-Windows-8/ta-p/23058
 
 
Hope this helps?