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how can I eliminate the Geek Squad renewal popup?

  • October 31, 2015
  • 1 reply
  • 36 views

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...appearing every time I boot up. I already renewed Webroot SecureAnywhere.

1 reply

Baldrick
Gold VIP
  • Gold VIP
  • October 31, 2015
Hi terri67
 
Welcome to the Community Forums.
 
The Geek Squad/Bet Buy renewal only actually occurs physically on the date of expiry so if you have paid the renewal fee early, i.e., put a payment throught on a card, etc., your renewal as actually not yet been recorded in terms of Webroot, as it is my understanding that the transfer of data between Bet Buy & Webroot to record the renewal does not take place unitl the payment has been taken, i.e., on or just after the actual renewal date.
 
As far as I know there is no way to stop or prevent the popup and that most likely you will have to endure this until you reach the actual renewal anniversary.
 
Regards, Baldrick