Can anyone help me with this??
How do I get GameZooks and its adware off my computer? I have run numerous scans and it indicates no threats. However the ads are bothersome and lots of words on my pages have a double blue line underneath them. If I scrollover or come near these words it show some sort of ad as well. HELLLLP!
How can I get GameZooks and its adware off my computer??
Hi
Welcome to the Community Forums.
From what I can see GameZooks is an adware program, that displays pop-up ads and advertisements on web pages that you visit. As such it is a non-malware program we commonly refer to as a PUA or Potentially Unwanted Application.
These are very annoying at best in that they cause pop-ups, redirect your browser home page, and other behaviour that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools. But they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
The key to avoiding them is to make sure that when downloading apps one does so from the author's own website or one that they have recommended, and not 3rd party downloading site.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behaviour that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see this link for more information regarding Webroot's stance on these annoying programs.
If you feel or consider yourself technically proficient then you can try these steps to remove it from your system.
However, if that does not work or you do not feel technically capable then the best thing to do is to Open a Support Ticket & ask Webroot Support to take a look and remove these for you. There is NO CHARGE for this for WSA license holders with an active subscription.
I hope that helps?
Regards, Baldrick
Welcome to the Community Forums.
From what I can see GameZooks is an adware program, that displays pop-up ads and advertisements on web pages that you visit. As such it is a non-malware program we commonly refer to as a PUA or Potentially Unwanted Application.
These are very annoying at best in that they cause pop-ups, redirect your browser home page, and other behaviour that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools. But they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
The key to avoiding them is to make sure that when downloading apps one does so from the author's own website or one that they have recommended, and not 3rd party downloading site.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behaviour that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see this link for more information regarding Webroot's stance on these annoying programs.
If you feel or consider yourself technically proficient then you can try these steps to remove it from your system.
However, if that does not work or you do not feel technically capable then the best thing to do is to Open a Support Ticket & ask Webroot Support to take a look and remove these for you. There is NO CHARGE for this for WSA license holders with an active subscription.
I hope that helps?
Regards, Baldrick
Hi RJWWW
You are most welcome. Please do keep us informed as to how things go with the removal and if you require further assistance.
And do remember that should not manage it yourself or find that you have vestigal traces of the PUA remaining (some of these critters can be hard to get rid of completely) you always have recourse to the Support Team's help...just Open a Support Ticket and they should be able to sort you out if needs be.
Regards, Baldrick
You are most welcome. Please do keep us informed as to how things go with the removal and if you require further assistance.
And do remember that should not manage it yourself or find that you have vestigal traces of the PUA remaining (some of these critters can be hard to get rid of completely) you always have recourse to the Support Team's help...just Open a Support Ticket and they should be able to sort you out if needs be.
Regards, Baldrick
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