Hello redbear05,

 

Welcome to the Coommunity Forum,

 

If you are using Win 7 and older OS's check the Firewall here: http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C4_Firewall/CH4c_ManagingActiveConnec... you will not see this info on Windows 8.1. The reason why: https://community.webroot.com/t5/Ideas-Exchange/Outbound-connections-fw-control-in-Win-8-Win-8-1/idi...

 

Please check the URL/IP with BrightCloud http://www.brightcloud.com/tools/url-ip-lookup.php for the  youtube MP3 converter.that you are trying to use.

 

And other places in the Webroot Console for added information.

Identity Shield: http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C6_IDProtection/CH6c_ManagingProtecte...

 

System Control: http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C10_SystemControl/CH10b_ControllingPr...

 

 

 

 

Hope this helps and if not please get back to us.



 

 

Kind Regards

---

Hi redbear05

 

Welcome to the Community Forums.

 

If I may add, to all the great information and guidance that Sherry has provided...what exactly are the messages that you are getting in relation to the issue?  I am not quite understanding exactly what you mean by "...can't get past the firewall" and I have never seen a message from WSA that one has "...to go through the webroot console".

 

It would be helpful to me if you would provide further information on this.

 

Of course, if the problem has been resolved thanks to Sherry then please ignore my request as I do not want to waste your time.

 

Many thanks in anticpation.

 

Regards, Baldrick

---