How can I get rid of Reimage popups?

Hello wildwillie,
 
Welcome to the Community Forum,
 
Would you like to take a look here and seeif you can follow these instructions,
 
Reimage Popups:
 

• It gets installed on your computer without you being aware of it.
• It plants ads in various kinds of forms, like banner-type ads, video ads, in-text ads, underlined keywords in blue, search related ads and numerous sponsored links.
• It decelerates your computer and makes it perform like a sick snail or makes it unresponsive sometimes.
• It gathers your personal information including browsing history, search queries and top visited sites, which are transferred for the commercial parties using the information to make more relevant ads on your browser.
• It may also bring additional malicious applications on your computer like browser hijacker istartsurf and adware offerwizard.

 
What you are seeing and describing sounds like it may be what we on the Community refer to as a PUA. (Potentially Unwanted Application) These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behavior that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools.. but they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
 
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behavior that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
 
For those that are not detected by WSA, please see this KB Article. It has some easy to follow directions on locating and removing PUA's. You may also want to submit a Trouble Ticket, especially if you cannot remove it easily from the directions in the KB Article.
 
For those that ARE detected by WSA, but cannot be removed automatically, you can submit a Trouble Ticket.  Webroot Support will help you get these annoying 'crapware' off your computer at no extra charge, and the additional examples may help to better automatic removal of that particular PUA for all users in the future.
 
To make sure that your WSA is checking for PUA's with the best proficiently, it sometimes helps to reset the PUA detection within WSA's settings. For PUA's that had previously been scanned and determined to be OK, but have since been added to detection/removal, you may want to complete the following steps:
 

• Open Webroot SecureAnywhere
• Click on ‘Advanced Settings’ from the top right
• Select ‘Scan Settings’ from the left side
• Unselect the option “Detect Potentially Unwanted Applications”
• Click on the Save button (you may have to enter in a CAPTCHA)
• Reselect the option to “Detect Potentially Unwanted Applications”
• Click on the Save button
• Run another scan with Webroot and remove any items that get detected.

To help avoid PUA's in the future, remember to read all of the information when installing or updating software (Adobe downloads often have those "extra special offers"attached... PUA'S!: often the PUA included will be mentioned, and you can opt out of installing it.  Those check boxes you see? Usually only one of them is for the User Agreement of the software you want, the others are for the junk you don't.
 
 I hope this helps you both understand, and resolve the problem and if not please let us know!
 
 
 
NOTE: As noted above, PUA's that:
 

• Come in with other downloads
• Have a clear opt out ability prior to install

 
are often NOT detected and removed.  This is partly for legal reasons: the source of the download can complain about it's extra software being blocked automatically by Webroot.  There may be to allow WSA to recognize and block a LOT more PUA's than it currently can.  Please see THIS IDEA for more information, and give a KUDO if you agree.  User Idea requests are noted by the Webroot Team, and the more Kudo's on an Idea the more likely we may see dev time devoted to it.

Hello Wildwillie, welcome to the Webroot Community!
 
EDIT: Sherry beat me to it 🙂  Please do take the time to read both of our replies: while much of the advice is essentially the same, there are some differences that might help you!
 
Reimage appears to be a legit Windows utility, though I am not convinced at to how valuable it is.  Apparently the trial version just plain does not like to be removed.
 
If the pop-ups happen only when you are using your browser, you might to to reset the browser or check for any extensions/add-ons related to Reimage.  If there are any, obiviously disable or remove them.
 
While we do not reccomend the use of a utility to help remove applications if they are suspected of being malware, in this case doing so might help.  We have a link to Revo Uninstaller on our Software Removal Tools page.  It might locate the leftovers and remove them.
 
You can also submit a Trouble Ticket to have Webroot Support take a look at it.  Support is free with your valid WSA license.  If you submit a trouble ticket please DO NOT use any other utilites (Including anything on the Software Removal Tools page) or manual removal methods after submitting the ticket: this can cause things to be much more difficult.  Also, please do NOT update or add to your Trouble TIcket until you have had a reply from Support.  Doing so will cause the Ticket System to change the date/time stamp and push your ticket to the back of the queue.
 
I hope this helps!