Skip to main content
Customer Support Customer Support

How can I get Webroot to scan my computer? I have uninstalled and reinstalled it with no change.

  • December 28, 2015
  • 3 replies
  • 155 views
L
Fresh Face
A week ago I recieved a new laptop and Webroot SecureAnywhere to download and protect it. Since then I have installed it and it has run 3 scans, but for the last 2 days it will not scan. When I push "scan my computer" it does what it normally would when scanning, but then it doesn't scan, and stays at 0% the whole time. It says there are 3 threats, so I really would like for this to actually scan.

    3 replies

    L
    Fresh Face
    • lwillett4870
    • Author
    • Fresh Face
    • December 28, 2015
    A week ago I recieved a new laptop and Webroot SecureAnywhere to download and protect it. Since then I have installed it and it has run 3 scans, but for the last 2 days it will not scan. When I push "scan my computer" it does what it normally would when scanning, but then it doesn't scan, and stays at 0% the whole time. It says there are 3 threats, so I really would like for this to actually scan.
    Ssherjj
    Moderator
    Forum|alt.badge.img+62
    • Ssherjj
    • Moderator
    • December 28, 2015
    Hello lwillett4870,
     
    Welcome to the Webroot Community,
     
     
    Can you run a deep scan in Safe Mode with Networking the instructions on how to do so are shown below. 
     
    1. Start your computer in Safe Mode with Networking. For instructions on starting in Safe Mode with Networking
    http://www5.nohold.net/Webroot/Loginr.aspx?pid=12&login=1&app=vw&solutionid=68
    2. Open Webroot SecureAnywhere from the tray, start menu or desktop icon.
    3. Click on the cog icon next to 'PC Security'. http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C2_Scanning/CH2e_Defining_Custom_Scan...
    4. Open the 'Scan & Shields' tab.
    5. Click the 'Custom Scan' button.
    6. The default scan option is 'Deep'. Click Scan.

    This will start a Deep Scan of your system. Please allow this scan to complete and remove any threats found. Once the scan is complete, you may restart your system normally. And please let us know if your issue persist as you may need to Submit a Support Ticket for further Expert help free of charge with your Active Subscription.
     
     
     
     
     
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
    edwin_eekelaers
    Popular Voice
    Forum|alt.badge.img+6
    ? can you right-click on the webroot shield in the system tray and shut down the protection. Then when the webroot icon dissapears from the system tray start Secure anywhere again by clicking on the shortcut in your programs list ( or on the desktop shortcut if there's any ) . Then when SA is started again immediately attempt to do a scan...
    I've seen this behavior too on my machine and a manual shutdown & restart of the WRSA protection allways fixed it for me.
     
    Terms & ConditionsAccessibility statement