How can i make a call on these files by the way webroot names them

I've had webroot not even a week and I've already had to uninstal and reinstall it because of problems. My complaint is this, I have in my quarentine  two files one named dyzv6tb+.exe part and the other serjv6qn.exe.part? One was put in quarentine when i was off line and the other I downloaded a fake file to see what the threat log said, hoping it would give me any information on the file. It did not. These names are generic,gibberish. How do i know if these are valid or a false positive? Also webroot is blocking these two files xoe6mlle.exe.part and 14cb.tmp. No one seems to think this is a big deal on this forum because I went back nine pages and didn't see the topic. All the antiviruses that I've used say this file is malware or acts like malware, is a trogan or acts like a trogan. And I could google the names and get more information. I can't with webroot because these are generic names. How can I make a call on a file? How does anyone make a call on files with generic names? Input please from the season veterans as to how to handle these generic files. I'm not saying all these files are a false positive or I should unblock, I'm saying webroot gives no zero information to work with.I'm not happy about this at all , and I'm not emailing tech support when I don't know what a file is. This is all on the makers of the product. Webroot. So the more input the better. THANKS