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How can I remove Click1 Trojan using Webroot?

  • October 15, 2014
  • 2 replies
  • 43 views

I need help with removingClick1 Trojan.

Best answer by shorTcircuiT

Hello wepearson, welcome to the Webroot Community!
 
Are you sure that you are infected with that trojan and that Webroot has been unable to remove it on it's own?  If so, you might want to submit a Trouble Ticket to have Webroot Support do the removal for you.  It is free of charge as long as you have a valid Webroot license.

2 replies

shorTcircuiT
Gold VIP
  • Gold VIP
  • Answer
  • October 15, 2014
Hello wepearson, welcome to the Webroot Community!
 
Are you sure that you are infected with that trojan and that Webroot has been unable to remove it on it's own?  If so, you might want to submit a Trouble Ticket to have Webroot Support do the removal for you.  It is free of charge as long as you have a valid Webroot license.

Baldrick
Gold VIP
  • Gold VIP
  • October 15, 2014
Hi wepearson
 
Welcome to the Community Forums.
 
I would completely agree with David...this little nasty uses Registry entries and so to manually clean one needs to visit the Registry, not a place to tread if one is not confident, etc.
 
Support Ticket is the right approach so that the professionals for the Support Desk can sort you out.
 
Regards, Baldrick