How can you tell what computer is protected? Can you change from an old computer to a new one?
I have the coverage for 5 devices. I cannot figure out 2 of the devices. I think they are old computers, and I want to put protection on a new tablet that I got. How can I tell which computer is covered? additionally can I transfer coverage from an old device to a new one?
Hi bkbutler
Welcome to the Community Forums.
I would suggest that what you do is to run a scan on eac of the devices that you have identified/want to keep, then wait a 1/2 hour to allow the details to synchronise with the online console.
The access your onlien console (HERE) and under the PC Security option click on each of the devices shown and check to see which have the Last Scan details as the ones that you have just run (in any case any 'lost' or 'unused' device will be showing up a Last Scan date of a while back) and delete/deactivate those that do not correspond to the recent scanning. If unsure how to deactive a device please see the contents of this https:///t5/Webroot-SecureAnywhere-Antivirus/How-to-Deactivate-a-PC/ta-p/31240
If you then install WSA on your new devices that you want to be covered they should update either the PC Security or Mobile Devices options accordingly shortly after the install process has completed.
By doing the above you are effectively transferring the seats or device coverage of your license between devices.
Hope that helps?
Regards, Baldrick
Welcome to the Community Forums.
I would suggest that what you do is to run a scan on eac of the devices that you have identified/want to keep, then wait a 1/2 hour to allow the details to synchronise with the online console.
The access your onlien console (HERE) and under the PC Security option click on each of the devices shown and check to see which have the Last Scan details as the ones that you have just run (in any case any 'lost' or 'unused' device will be showing up a Last Scan date of a while back) and delete/deactivate those that do not correspond to the recent scanning. If unsure how to deactive a device please see the contents of this https:///t5/Webroot-SecureAnywhere-Antivirus/How-to-Deactivate-a-PC/ta-p/31240
If you then install WSA on your new devices that you want to be covered they should update either the PC Security or Mobile Devices options accordingly shortly after the install process has completed.
By doing the above you are effectively transferring the seats or device coverage of your license between devices.
Hope that helps?
Regards, Baldrick
Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
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