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how come I can't register to webroot, it keeps saying please enter correct key code

  • January 2, 2016
  • 1 reply
  • 57 views

When I put my keycode starting with WBR it keeps saying please enter correct keycode. I purchased my CD in best buy

1 reply

Ssherjj
Moderator
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  • Moderator
  • January 2, 2016
Hello jcdumdumaya
 
Welcome to the Webroot Community,
 
If you are having problems when installing the Webroot program, please check the following:
  • Are you typing the keycode in correctly? Many times the characters i/1, o/0, s/5, b/8 and others are confused when the user types the code in manually..(Do not put in the dashes)
  • Make sure  you are using  20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX [list]
  • When installing Webroot SecureAnywhere from a CD, make sure to note each letter or number as you type. If you're not sure about a character, try it both ways.
  • Do you have a previous version of Webroot installed? This could be blocking the installation of the new software. [/list]Please get back to us with more information or if you need further help.