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How do I change my console device?

  • February 3, 2016
  • 4 replies
  • 30 views
A
Fresh Face
SOmehow my mobile device has become by console.  How do I make my Pc the console decice?

    4 replies

    Ssherjj
    Moderator
    Forum|alt.badge.img+62
    • Ssherjj
    • Moderator
    • February 3, 2016
    Hi ?
     
    Welcome to the Webroot Community,
     
    Please go here to Deactivate your Mobile device. Run a Webroot scan on your PC and reboot and see if the Webroot Online Account  Console recognizes your PC.. EDITED: Do you have Webroot installed on your PC?
     
    Please get back to us if you need more assistance.
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
      A
      Fresh Face
      • AndyBee
      • Author
      • Fresh Face
      • February 12, 2016
      Sheryl,
       
      Thanks for your response but I need to explain a bit more to you. In trying to follow your advise.I firtly I had a free copy of WSA on my mobile not the purchased one.  So I just deleted  the app as it did not have Web Console.Then followed the rest of your instructions. But still can't access Console from Webroot on my PC but can when logged into my account from Webroot website.  I then see PC Security but is shows "Buy PC Security" which I already have. Mobile Security still shows "Go to Mobile Security" which no longer exists.
      Any new ideas would be gratefully received.
      Andy
      Ssherjj
      Moderator
      Forum|alt.badge.img+62
      • Ssherjj
      • Moderator
      • February 12, 2016
      Hello AndyBee,
       
      i am am sorry to hear you are still having issues.Can you try this below and see if this will straighten out Webroot for you?
       
      Please follow the steps closely!
       
      • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
      • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
      • Download a Copy Here (Best Buy Subscription PC users click HERE)
      • Uninstall WSA and Reboot
      • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
      • Let it finish it's install scan
      • Reboot once again
       
      If this doesn't help then I think at this point that you should contact the Support Team by Submitting a Support ticket which is free of charge with an active subscription. They will certainly get this straightened out for you.
       
      Support Number: 1-866-612-4227
      Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
       
       
       
       
       
      IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
        A
        Fresh Face
        • AndyBee
        • Author
        • Fresh Face
        • February 12, 2016
        Sheryl,
        Uninstall would not accept my password, although thought I'd typed it correctly,  Went into MyAccount from Webroot and logged in okay with the same password as used when trying to uninstall, While in MyAccounr I changed the password.  Went back to uninstall and it woukd not accept the new password.  Will reboot my PC and try again. I'll let you know how I get on.
        Thanks
        Andy 
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