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How do I remove a BOT from my computer

  • December 16, 2014
  • 1 reply
  • 28 views

My internet provider sent an email stating my computer was infected with a BOT.  I must say, I am having numerous problems with freeze ups and extremely slow loading. I was also surprised that WEBROOT didn't pick it up during a scan. What should I do?

1 reply

RetiredTripleHelix
Gold VIP
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Hello and Welcome to the Webroot Community!
 
It would be best:
1. Contact your ISP to confirm the message came from them.
2. Submit a Support Ticket so Webroot can look at your logs to make sure your malware free.
 
Thanks,
 
Daniel 😉