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How Do I Shut Down WSA So That It Does Not Rre-start When I Reboot?

  • April 28, 2015
  • 2 replies
  • 46 views

I've been getting false error reports on my Windows Updates and Windows Live Mail.  Whenever I download messages to WLM, I get a report that 1 of 2 tasks failed.  My WU shows one important update, but it fails to update.  I do get all the messages downloaded and I have the latest IE.  I was told by an expert that this problem may be caused by WSA, and that I should close it and reboot.  Closing it is easy enough; however, when I reboot WSA starts again.  How can I prevent this from happening?

2 replies

RetiredTripleHelix
Gold VIP
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Hello and Welcome to the Webroot Community!
 
You would have to uninstall WSA but I don't think WSA is the issue or many others would be having this issue. So if you want to uninstall WSA and try and then reinstall!
 
Can you please do a clean reinstall of WSA and Please follow the steps closely!
 
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example:SA69-AANA-A783-DE78-C584
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue?
 
Thanks,
 
Daniel 😉

  • Author
  • Fresh Face
  • April 28, 2015
Thanks for the fast response.  As you suspected, Webroot is not the cause of my false failure errors.