how do i use webroot to clear virus from my mac computer?
help me get rid of the virus on my mac computer. I entered the disk but it's taking a long time to get the results. It keeps saying faild scan. So can you help me?
Hello Mk, welcome to the Community!
First of all, I admit I am NOT a Mac user, but I will do my best. Hopefully ? will drop by at some point and give some additional advice.
Is the Mac connected to the Internet? (I know.. silly question, as you are posting on here, but often people will use a different device than the problem one to post here.)
Have you tried to shut down the Mac and restart it?
Are you able to skip scanning from the CD and go ahead and install the software, then run the scan directly. (Make sure the Mac is connected to the Internet while scanning.)
First of all, I admit I am NOT a Mac user, but I will do my best. Hopefully ? will drop by at some point and give some additional advice.
Is the Mac connected to the Internet? (I know.. silly question, as you are posting on here, but often people will use a different device than the problem one to post here.)
Have you tried to shut down the Mac and restart it?
Are you able to skip scanning from the CD and go ahead and install the software, then run the scan directly. (Make sure the Mac is connected to the Internet while scanning.)
+62Hello ?,
Welcome to the Webroot Community,
May I ask how do you know you have a virus? Are you able to install Webroot or is it installed?
Would you please try to follow these instructions carefully below.
The Mac operating system relies on permissions for most tasks. If these permissions are incorrect, they can cause a variety of issues, both with your programs and with computer performance itself.
To check permissions on the Mac OS:
1. Navigate to Applications > Utilities > Disk Utility.
Note: The Disk Utility feature is advanced and powerful. Any action you take using the Disk Utility is at your own risk. We recommend you only use the Disk Utility under instruction by a qualified technician.
2. Click the Hard Drive name, e.g. Macintosh HD, in the left panel.
3. Under the First Aid tab, select Show details.
4. Click Verify Disk Permissions. This operation may take some time to complete.
5. If the operation finds permissions issues, fixing them can resolve the issue you have reported. Click Repair Disk Permissions. This process may also take time to complete.
6. Once the repair process is finished, restart your computer.
7. After restarting, please test the issue you have reported. See if Webroot still fails to scan or you cannot install Webroot.
8. You can go here to install Webroot http://www5.nohold.net/Webroot/ukp.aspx?pid=12&app=vw&vw=1&login=1&json=1&solutionid=1991&
If you continue to have this issue then please send support a ticket free of charge with an active subscription.and let them know that you have already dione a permission fix.
Hope this helps and please let us know how things are going.
Kind Regards
Welcome to the Webroot Community,
May I ask how do you know you have a virus? Are you able to install Webroot or is it installed?
Would you please try to follow these instructions carefully below.
The Mac operating system relies on permissions for most tasks. If these permissions are incorrect, they can cause a variety of issues, both with your programs and with computer performance itself.
To check permissions on the Mac OS:
1. Navigate to Applications > Utilities > Disk Utility.
Note: The Disk Utility feature is advanced and powerful. Any action you take using the Disk Utility is at your own risk. We recommend you only use the Disk Utility under instruction by a qualified technician.
2. Click the Hard Drive name, e.g. Macintosh HD, in the left panel.
3. Under the First Aid tab, select Show details.
4. Click Verify Disk Permissions. This operation may take some time to complete.
5. If the operation finds permissions issues, fixing them can resolve the issue you have reported. Click Repair Disk Permissions. This process may also take time to complete.
6. Once the repair process is finished, restart your computer.
7. After restarting, please test the issue you have reported. See if Webroot still fails to scan or you cannot install Webroot.
8. You can go here to install Webroot http://www5.nohold.net/Webroot/ukp.aspx?pid=12&app=vw&vw=1&login=1&json=1&solutionid=1991&
If you continue to have this issue then please send support a ticket free of charge with an active subscription.and let them know that you have already dione a permission fix.
Hope this helps and please let us know how things are going.
Kind Regards
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