On the security console I see that I have numerous deactivated PC`s. This is only because, during each reinstall of Windows OS - and I`ve had to do a lot lately due to hardware issues etc, I use a different PC name. So they have sort of accumulated over time. Any way of deleting them?
Kind Regards
George
Solved
How do you delete Deactivated PCs from the console
Best answer by RetiredTripleHelix
Hi George,
A Webroot Staff member can do it here or you can Submit a Support Ticket and they will be happy to help you also! ;)
Daniel
A Webroot Staff member can do it here or you can Submit a Support Ticket and they will be happy to help you also! ;)
Daniel
+56Hi George,
A Webroot Staff member can do it here or you can Submit a Support Ticket and they will be happy to help you also! ;)
Daniel
A Webroot Staff member can do it here or you can Submit a Support Ticket and they will be happy to help you also! ;)
Daniel
That actually no longer needs to be performed by a staff member. Instructions are available in this tkb which explain how to deactivate a PC.
+56It sounds like he wants the Deactivated ones removed from the console in which we can't do ourselves?@ wrote:
That actually no longer needs to be performed by a staff member. Instructions are available in this tkb which explain how to deactivate a PC.
Daniel
That's what he wants, yes. But that's also what "deactivate" does.
Oh, I see now. My mistake. Looks like he wants the deactivated list cleared out. That's an unusual request since the deactivated list is just a historical list and doesn't do anything other than serve as a historical marker. But yes, if you want that list cleared out, going through the support system is optimal. Or @ if you can private message me the names of the ones you want removed and the email address of the user in the console, I can take a look at that for you.
/// JimM /// /// Former Community Manager - Now Humble Internet Citizen/// /// Also Formerly a Technical Support Escalations Engineer ///
I solved the problem about how to deactivate a PC from the console.
! Login to console.
2 Click on PC Security tab.
3 Click on the PC you wish to deactivate. Then click on the word COMMAND at the right of the three options and go to the bottom abd click on DEACTIVATE and then on the word CONFIRM.
It has worked like a treat for myself.
Take care.
Paul
! Login to console.
2 Click on PC Security tab.
3 Click on the PC you wish to deactivate. Then click on the word COMMAND at the right of the three options and go to the bottom abd click on DEACTIVATE and then on the word CONFIRM.
It has worked like a treat for myself.
Take care.
Paul
Welcome to the Webroot Community Forum DrLadd. :D
I'm glad to see that you found how to deactivate a computer from your console like posted in this KB Article
You may also want to read the Getting Started Guide for the forum. 😉
I'm glad to see that you found how to deactivate a computer from your console like posted in this KB Article
You may also want to read the Getting Started Guide for the forum. 😉
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