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How do you set Webroot to allow a program to run when blocked by Webroot?

  • November 19, 2014
  • 4 replies
  • 537 views
A
Webroot is blocking the operation of a screen capture software. Can Webroot be configured to allow the program to work?

    4 replies

    Ssherjj
    Moderator
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    • Ssherjj
    • Moderator
    • November 19, 2014
    Hello Apples1933,

    Welcome to the Community,

    Please have a look here http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C4_Firewall/CH4c_ManagingActiveConnections.htm
     
     EDIT
    And have a look here:
     
    Blocking/Allowing files
     

    Let us know if this helps or not. Ok?

    Best Regards,
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
      Dermot7
      Gold VIP
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      • Dermot7
      • Gold VIP
      • November 19, 2014
      Additionally, ensure Screen Capture app is set to allow in Protected Applications: http://live.webrootanywhere.com/content/610/Managing-Protected-Applications#nogo
        D
        • Drowning
        • February 24, 2016
        I tried the instructions here to allow a program I use for monitoring my computers called "ScreenRetreiver" but there were no radio buttons after the active files listed. How do I get Webroot to recognize this program? McAfee had no problems with it but I can't get it to work since switching to Webroot. Thanks.
        RetiredTripleHelix
        Gold VIP
        Forum|alt.badge.img+56
        Hello and Welcome to the Webroot Community!
         
        Have a look in these 2 places:
         
        http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C10_SystemControl/CH10b_ControllingProcesses.htm
         
        http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C5_Quarantine/CH5b_BlockingAllowingFiles.htm
         
        If you continue to have issues please Submit a Support Ticket and they will get you sorted!
         
        Thanks,
         
        Daniel ;)
         


         

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