How to eliminate threats from sites I have not clicked on?

Forum|Forum|10 years ago
March 5, 2015
30 replies
198 views

bleachers
New Voice

For the last 10 days or so unsolicited web pages have opened on their own in a new Chrome tab while simultaneously,Webroot pops up with a warning against that particular website reported as being unsafe, i.e. sweetpacks/go2cloud or helpmetop.info. It can happen while I'm simply reading an email, not clicking anything. Running a Webroot scan detects no threats. I have not downloaded any suspicious shareware or the like. Any suggestions?

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bleachers
Author
New Voice
Forum|Forum|10 years ago
March 12, 2015

I have heard from support. I apparently deleted their first response in all the commotion.

Like

+62

Ssherjj
Moderator
Forum|Forum|10 years ago
March 12, 2015

Hi bleachers,

That's good news!

Thanks for letting us know! :)

Kind Regards,

IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester

Like

+56

nic
Retired Webrooter
Forum|Forum|10 years ago
March 12, 2015

Yeah I just checked the ticket and it looks like they sent you a request for logs. Let me know if you have any trouble using the system and I can help get your response entered.

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bleachers
Author
New Voice
Forum|Forum|10 years ago
March 21, 2015

I've waited several days to respond after the last session with the tech, just to be sure of the result. Another popup did happen after that session. As I had reset Chrome, uninstalled and re-installed it (several times) I thought of something I had not tried. I removed my Chrome profile and created a new one. I did that on Tuesday and I haven't had a single unwanted popup since. Problem appears to be solved. I notified support.