how to increase level of security for pop up blockers

Hello dialger, and Welcome to the Webroot Community.
 
Which pop-ups do you mean?
 
The Status Notification can be disabled in Advanced Settings> Install Settings....uncheck. 
 
Or are you referring to the Personalized Security Report messsage, perhaps? "Webroot Message" View your personalized Security ... - Webroot Community 
 
Some other pop-up settings are in your browser also. And could be that you need an adblocking or script blocking extension added to the browser (like AdBlockPlus and NoScript add-ons for Firefox).
 
Please feel free to ask here.
 
Thanks.
 

@ wrote:
I am getting pop up constantly that can only be closed after 10 seconds.   How do I eliminate these?
 

Welcome dialger to the Communnity Forum!
 
What Borwser are you using because you can intsall https://chrome.google.com/webstore/detail/adblock-plus/cfhdojbkjhnklbpkdaibdccddilifddb?hl=en-US
 
FireFox..https://addons.mozilla.org/en-US/firefox/addon/adblock-plus/
 
Internet Explorer https://adblockplus.org/en/internet-explorer
 
Here's are User guide
 
And here is more information..Sorry for the lenthy reply..
 
What you are seeing and describing sounds like it may be what we on the Community refer to as a PUA. (Potentially Unwanted Application) These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behavior that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools.. but they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
 
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behavior that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
 
For those that are not detected by WSA, please see this KB Article. It has some easy to follow directions on locating and removing PUA's. You may also want to submit a Trouble Ticket, especially if you cannot remove it easily from the directions in the KB Article.
 
For those that ARE detected by WSA, but cannot be removed automatically, you can submit a Trouble Ticket.  Webroot Support will help you get these annoying 'crapware' off your computer at no extra charge, and the additional examples may help to better automatic removal of that particular PUA for all users in the future.
 
To make sure that your WSA is checking for PUA's with the best proficiently, it sometimes helps to reset the PUA detection within WSA's settings. For PUA's that had previously been scanned and determined to be OK, but have since been added to detection/removal, you may want to complete the following steps:
 

• Open Webroot SecureAnywhere
• Click on ‘Advanced Settings’ from the top right
• Select ‘Scan Settings’ from the left side
• Unselect the option “Detect Potentially Unwanted Applications”
• Click on the Save button (you may have to enter in a CAPTCHA)
• Reselect the option to “Detect Potentially Unwanted Applications”
• Click on the Save button
• Run another scan with Webroot and remove any items that get detected.

To help avoid PUA's in the future, remember to read all of the information when installing or updating software (Adobe downloads often have those "extra special offers"attached... PUA'S!: often the PUA included will be mentioned, and you can opt out of installing it.  Those check boxes you see? Usually only one of them is for the User Agreement of the software you want, the others are for the junk you don't.
 
 I hope this helps you both understand, and resolve the problem and if not please let us know!
 
 
Regards,