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How to install Wedroot on new computer?

  • September 25, 2016
  • 3 replies
  • 127 views
N
Fresh Face
When MSN installed updates on my computer, it messed up my C drive or something and I cannot find my key code to install Webroot on a new computer.  The message I get is "bad system config info".  I haven't been able to reach MSN to see what they can do (like that never happens) so am at a loss.  I needed my computer anyway so purchased a new one and want to put my Webroot subscription on it.
 
How can I do that without having the keycode?

    3 replies

    ProTruckDriver
    Moderator
    Hello Neely, Welcome to the Webrrot Community Forum. :D
     
    To get your Keycode sent to you follow this link:
    https://www.webroot.com/us/en/redownloads
     
    The email should give you instructions on how to install Webroot, if not here it is:
     
    Please follow the steps below closely in terms of installing WSA on the target system/machine!
     
    • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
    • KEEP the computer online during the install to make sure it works correctly
    • Download a Copy Here (Best Buy Subscription PC users click HERE). Let us know if it is the Mac version you need.
    • Install with the new installer, entering your Keycode when prompted to do so in the install process
    • Let it finish it's install scan
    • Reboot 
     
    HTH,
    Dave. :D
     
     
    Mac Mini, M-4, 24 GB Memory, 1 TB SSD, macOS Sequoia 15.7.3 Satechi Stand and Hub with SSD Enclosure~Backup with: Time Machine, iCloud & Portable SSD. PWM: RoboForm. "An Apple A Day, Keeps Microsoft Away" 👁¿👁 Spam Annihilater 👁¿👁
      N
      Fresh Face
      • Neely
      • Author
      • Fresh Face
      • October 3, 2016
      Hi Dave,
      Thanks for the information.  Unfortunately I did not have my keycode (or could not find it!) so ending up calling Geek Squad.  I had recently purchased a new pc and got Geek Squad protection.  They were able to get it installed.
       
      Thanks!
       
      Neely
        ProTruckDriver
        Moderator
        Glad you got it sorted Neely. Thank you for posting. :D
         
        Dave.
        Mac Mini, M-4, 24 GB Memory, 1 TB SSD, macOS Sequoia 15.7.3 Satechi Stand and Hub with SSD Enclosure~Backup with: Time Machine, iCloud & Portable SSD. PWM: RoboForm. "An Apple A Day, Keeps Microsoft Away" 👁¿👁 Spam Annihilater 👁¿👁
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