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How to the grand the access right for WhatsApp again?

  • January 22, 2022
  • 1 reply
  • 88 views
H
Fresh Face

Dear all,

By accident, I block one of the access right from Whatsapp Desktop’s window registry setting.

 

Whatsapp Desktop cannot connect to internet everytime I run it!

I have to disable Webroot’s Realtime Shield, Web Shield & Firewall first to make Whatsapp working again, then I go back to enable all the Shields again.

 

how can I  grand the access right to Whatsapp again to solve the problem?

 

Thanks for any kinds of help!

Best answer by TripleHelix

Hello @hhtmp88 

 

Instead of going through many settings it’s best to do a clean reinstall.

 

Please follow the steps closely!

  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
  • Uninstall WSA and Reboot
  • Go into Safe Mode and Delete these Folders if they are there!
  • C:\Program Files\Webroot Folder
  • C:\ProgramData\WRData Folder (Hidden Folder)
  • C:\ProgramData\WRCore Folder (Hidden Folder)
  • Boot back into normal mode
  • Install with the new installer, enter your Keycode
  • Let it finish it's install scan
  • Reboot once again
  • DO NOT import any old settings as you can set it up as you like once it's done

Info in case you don’t know how to go into Safe Mode: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-10-92c27cff-db89-8644-1ce4-b3e5e56fe234

 

Please let us know if that resolves your issue?

Thanks,

    TripleHelix
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    TripleHelix
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    • TripleHelix
    • Moderator
    • Answer
    • January 22, 2022

    Hello @hhtmp88 

     

    Instead of going through many settings it’s best to do a clean reinstall.

     

    Please follow the steps closely!

    • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
    • Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
    • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
    • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
    • Uninstall WSA and Reboot
    • Go into Safe Mode and Delete these Folders if they are there!
    • C:\Program Files\Webroot Folder
    • C:\ProgramData\WRData Folder (Hidden Folder)
    • C:\ProgramData\WRCore Folder (Hidden Folder)
    • Boot back into normal mode
    • Install with the new installer, enter your Keycode
    • Let it finish it's install scan
    • Reboot once again
    • DO NOT import any old settings as you can set it up as you like once it's done

    Info in case you don’t know how to go into Safe Mode: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-10-92c27cff-db89-8644-1ce4-b3e5e56fe234

     

    Please let us know if that resolves your issue?

    Thanks,

    Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
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    Ssherjj
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