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I am getting pop up ads possibly malware on my games I purchased through Wild Tangent. I need to ad

  • July 23, 2015
  • 4 replies
  • 80 views

I get pop up ads on games I purchased through Wild Tangent.  It only occurs on one game. I suspect malware how do I prevent this from happening?  tha nk you!

4 replies

Ssherjj
Moderator
Forum|alt.badge.img+62
  • Moderator
  • July 23, 2015
Hello @,
 
Welcome to the Webroot Community,
 
Usually Wild Tangent is known for popups. But since you have purchased some of these games you really shouldn't be getting popups IMO.
 
Have you done a Webroot scan? And did Webroot find any malware? If not you could have a PUA. Hard to determine without knowing what pop ups you are getting.
 
My best advice would be to make sure you have a popup blocker installed and I would go through this KB article that explains PUA's and how to rid ones computer of them and to install a block up blocker in your browser or browsers.
 
If you still are having issues then I'd advise that you Submit a Support Ticket and they can look into this for you.
 
 
Hope this helps,
 
 
Kind Regards,
 
 
 
 
 
 
 
 

  • Author
  • Fresh Face
  • July 23, 2015
Thank you I will try to do a scan and see if Webroot can help. Trouble is I don't know how to get a hold of them. 

Ssherjj
Moderator
Forum|alt.badge.img+62
  • Moderator
  • July 23, 2015
Hello,
 
Have you installed a pop-up blocker for your browser as mentioned in the PUA KB article that I posted in my last reply? The pop-up blocker will stop most of these adware pop ups. 
 
Webroot will take care of malware if you have any.
 
Kind Regards,

Baldrick
Gold VIP
  • Gold VIP
  • July 23, 2015
Hi g94sbu
 
Welcome to the Community Forums.
 
You can Open a Support Ticket via this link and all you need to do is to provide the basic details or reference this thread...Scan & Threat Logs from your system will be automatically upload ed to the Support Team as part of the opening of the ticket.
 
Hope that this helps?
 
Regards, Baldrick