I am having trouble with the install after purchasing

Hello and Welcome to the Webroot Community!
 
May I ask where you purchased it from and post the link? So I can give you the correct support.
 
Thanks,
 
Daniel 😉

i just chose to renew from the message that said my subscription expired. then went through the link and downloaded the install and it keeps telling my subscription has expired.

So it's from Webroot just want to be sure it's not a Best Buy Subscription via Geek Squad? If it's Webroot maybe @ can help you or you can call Webroot or Submit a Support Ticket. But if it's from Best Buy via Geek Squad you need to contact them: http://www.webroot.com/us/en/home/products/geeksquad-dl
 
Purchases & Renewals1-866-612-4268
 
Or a place closes to you: http://www.webroot.com/us/en/company/contact-us
 
Thanks,
 
Daniel 😉