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I AM TRYING TO ADD 2ND PC AND THE DOWNLOAD KEEPS REVERTING TO EXPIRED ACCOUNT.

  • July 20, 2015
  • 1 reply
  • 16 views

I AM TRYING TO ADD 2ND PC TO ALREADY PURCHASED ACCT AND THE SYSTEM REVERTS TO OLD EXPIRED ACCT.

1 reply

Ssherjj
Moderator
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  • Moderator
  • July 20, 2015
Hello @,
 
Welcome to the Webroot Community,
 
If you have a new keycode, you can activate it as follows:
  1. Open SecureAnywhere.  
  2. Click the gear icon next to My Account. Your account panel displays. [img]http://sw.nohold.net/Webroot/Images/myaccountdetails.png[/img]  
  3. Under Activate a new keycode, enter the keycode you want to add and click Activate. Note: your keycode is a string of 20 alphanumeric characters. It is unique and holds the information about your subscription. You may choose to copy and paste your keycode when prompted, to ensure that the characters are entered correctly.
If you would like to also add your keycode to your online management account, click here for instructions.

 
 
Hope this helps and if not please get back to us.
 
Kind Regards,