I am trying to enter a new key code and webroot will not except it , can anyone help me ?

Hello ?,
 
Can you try this below and see if this works and if not follow the instructions below to add your keycode to the Online Account Console.
 
If you have a new keycode, you can activate it as follows:

1. Open SecureAnywhere.  
2. Click the gear icon next to My Account. Your account panel displays. [img]http://sw.nohold.net/Webroot/Images/myaccountdetails.png[/img]  
3. Under Activate a new keycode, enter the keycode you want to add and click Activate. Note: your keycode is a string of 20 alphanumeric characters. It is unique and holds the information about your subscription. You may choose to copy and paste your keycode when prompted, to ensure that the characters are entered correctly.

If you would like to also add your keycode to your online management account, click here for instructions.

Hi desmondb5
 
If I may...I am curious by what you mean when you say "My old webroot antivirus...", which begs the question as to which Webroot application are you running.  It may be something of nothing but thought it best to check...just in case.
 
But surely, if it is the current version then Sherry's instructions should sort you out. :D
 
Regards, Baldrick