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I am trying to install a driver update from the Dell website and webroot is preventing it.

  • July 22, 2015
  • 5 replies
  • 81 views
L
Fresh Face
What should I do?

Best answer by DanP

@
I had no issues downloading and extracting the files. Please Submit a Support Ticket if you continue to have issues. 
 
-Dan

    5 replies

    RetiredTripleHelix
    Gold VIP
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    Hello and Welcome to the Webroot Community!
     
    Can you please post the link so we can check it out? I have no issues downloading updates from Dell and never had.
     
    Thanks,
     
    Daniel 😉
    Ssherjj
    L
    Fresh Face
    • lslysaght
    • Author
    • Fresh Face
    • July 22, 2015
    http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=TRFXM&fileId=3176043780&osCode=&productCode=inspiron-560&languageCode=en&categoryId=CS
    RetiredTripleHelix
    RetiredTripleHelix
    Gold VIP
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    Maybe @ can look into it as I have no problem downloading but can't install on my system. Or you can Submit a Support Ticket and they will look after you!
     
    MD5: 8f166598668509097434c40a9c591aef From the Scan Log: [g] c:usersdanieldownloads
    243144.exe [MD5: 8F166598668509097434C40A9C591AEF] [Flags: 00001000.4619] Thanks, Daniel 😉
    Baldrick
    Ssherjj
    DanP
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    • DanPOpenText Employee
    • OpenText Employee
    • Answer
    • July 22, 2015
    @
    I had no issues downloading and extracting the files. Please Submit a Support Ticket if you continue to have issues. 
     
    -Dan
    Webroot Threat Research
    RetiredTripleHelix
    Ssherjj
    L
    Fresh Face
    • lslysaght
    • Author
    • Fresh Face
    • July 24, 2015
    Thanks.  I had to go into webroot and unblock it.  Must be in a setting that I did inadvertantly.  I'll continue to poke around or re-set everything to default.
    RetiredTripleHelix
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