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I am trying to reinstall webroot. I got a warning my webroot was off and my window defender is off

  • December 22, 2015
  • 2 replies
  • 24 views
S
Hello I am an older computer user who does pretty good but sometimes gets stumped

    2 replies

    Ssherjj
    Moderator
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    • Ssherjj
    • Moderator
    • December 22, 2015
    Hello ?
     
    Welcome to the Webroot Community,
     
    If  WSA is not working I suggest you do a Clean reinstall!
     
    Also please look here at this KB Article https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/How-to-Run-WSA-alongside-Windows-Defender-on-Windows-8-Windows-8/ta-p/23058
     
    Please follow the steps closely!
     
    • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
    • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
    • Download a Copy Here (Best Buy Subscription PC users click HERE)
    • Uninstall WSA and Reboot
    • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
    • Let it finish it's install scan
    • Reboot once again
    Please let us know if that resolves your issue?
     
    Thanks,
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
    Ssherjj
    Moderator
    Forum|alt.badge.img+62
    • Ssherjj
    • Moderator
    • December 22, 2015
    Hi sarachevy_2015,
     
    I forgot to mention if you are having difficulties with Webroot and Windows Defender you can always Submit a Support Ticket free of charge with an active Webroot subscription. They will gladly help you!
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
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