i can not download webroot on a microsoft surface tablet
I tried adding my Microsoft Surface Pro but it closed the webroot installation. Please help me. Thanks
+62Hello @ ,
Welcome to the Webroot Community,
May I ask if your Microsoft Surface Tablet is running the full windows version of 8.1? If this is a Surface Pro 3 or a Surface 3 tablet? Then you can run Webroot.... WSA didn't work with early versions of the Surface, like RT
First thing that I would try is a clean install...download a new version of the installer from here (Best Buy customer from here). Make sure that you have your keycode to hand, and then uninstall WSA, REBOOT, install using the new version of the installer (making sure that you DO NOT take up any offer to use previous settings or the like), REBOOT...and then see how things are running.
If you continue to have issues you can submit a Support Ticket free of charge with an active subscription,
Please let us know if you get this resolved or not.
Kind Regards,
Welcome to the Webroot Community,
May I ask if your Microsoft Surface Tablet is running the full windows version of 8.1? If this is a Surface Pro 3 or a Surface 3 tablet? Then you can run Webroot.... WSA didn't work with early versions of the Surface, like RT
First thing that I would try is a clean install...download a new version of the installer from here (Best Buy customer from here). Make sure that you have your keycode to hand, and then uninstall WSA, REBOOT, install using the new version of the installer (making sure that you DO NOT take up any offer to use previous settings or the like), REBOOT...and then see how things are running.
If you continue to have issues you can submit a Support Ticket free of charge with an active subscription,
Please let us know if you get this resolved or not.
Kind Regards,
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