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I can't download the webroot protection. When I install the disc nothing happens. What's wrong?

  • April 15, 2015
  • 1 reply
  • 727 views

Why can't I download the security?

1 reply

Ssherjj
Moderator
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  • Moderator
  • April 16, 2015
Hello nolette,
 
Welcome to the Community Forum,
 
Do you already have Webroot installed on your Computer? Are you putting in a new Keycode,or a renewal? If you are renewing then please look at these instructions here to activate a new keycode below.
 
You can replace an existing keycode with a new one by performing the following steps:

- Open Webroot SecureAnywhere and click the My Account link at the bottom left side of the screen
- On the My Account screen click the link for Activate a New Keycode.
- Enter your keycode in the field provided and press Activate.
 
Now if you are installing Webroot for the first time follow these instructions below.
 
To Install WSA.. Please follow the steps closely!
 
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example:SA69-AANA-A783-DE78-C584
  • KEEP the computer online for the install to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Install with the new installer, enter your Keycode
  • Let it finish it's install scan
  • Reboot
Please let us know if that resolves your issue?
 
 
KInd Regards,