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I can't find my keycode.

  • March 20, 2014
  • 12 replies
  • 390 views

RyanBot
Popular Voice
A few weeks ago i had to reset my pc, now i found my webroot disk but i lost the DVD holder. This is a photo of what i'm stuck on.
 
 

12 replies

  • Bronze VIP
  • March 20, 2014
First of all did you register your keycode? If so go here and fill out the form to get the keycode and software. If not please continue below.
 
Do you have the box? Is so, check the back of the box for a code starting with WBR. This is usually located near a barcode on the box.

Once you have that code, send a message to Webroot Support and include that WBR code in your message. With that code, the Support Team will be able to send you a copy of your keycode.

If you're not able to find a WBR code, not to worry. If you purchased Webroot at Best Buy, call the Best Buy Assurance Center at 1-800-433-5778. If you purchased Webroot from another vendor, send a message to Webroot Support for assistance, including in your message where you purchased Webroot from. A proof of purchase may be requested based on your situation.
 
I hope that helps.:)

shorTcircuiT
Gold VIP
  • Gold VIP
  • March 20, 2014
Ryan, if you had set  up your Account Console, you cal log into it to get   :-) 

RyanBot
Popular Voice
  • Author
  • Popular Voice
  • March 20, 2014
I did get it at bestbuy, it came with my laptop essentials box.

RyanBot
Popular Voice
  • Author
  • Popular Voice
  • March 20, 2014
It wanted me to call support because it's not on record.

shorTcircuiT
Gold VIP
  • Gold VIP
  • March 20, 2014
If it is a Best Buy Subscription Software copy, they will have it, but they also sell standard copies as well.  Did you call the number to check?

Rakanisheu Retired
OK I think I found your KC, I send it to you via a PM
 
 

  • May 25, 2016
Hi WBR Team,
 
As I lost my keycode and went to shop where from I bught it ie. Bestbuy store at Irving, Dallas, TX. They suggested me to contact to WBR but they said Bestbuy manages WBR account. It is like a game both parties are asking to contact to each other. 
It has 3 devices 2 year protection feature.
 
I am seeking a real help.

Baldrick
Gold VIP
  • Gold VIP
  • May 25, 2016
Hi ranjit
 
Welcome to the Community Forums.
 
What Webroot are saying is correct in that Best Buy/The Geek Squad are the first port of call for such thiings in relation to the Best Buy version. Having said that please take a look at this webpage that covers keycode retrieval...trying what is suggested may yield a result.
 
Regards, Baldrick
 

  • December 13, 2017
But I can't recover my account

  • Retired Webrooter
  • December 13, 2017
@, I'm unable to find any records of you purchasing a subscription directly from us using the email you registered your Community Account with. If you used a different email address, please send it to me in a private message.
 
If you purchased your subscription from Best Buy, please contact them directly:
Best Buy Enterprise Customer Care: 1-800-433-5778

Baldrick
Gold VIP
  • Gold VIP
  • December 14, 2017
Hi Tine
 
Welcome to the Community Forums.
 
Well, in that case you had best Open a Support Ticket to let the Support Team know so that they can investigate and hopefully resolve the issue for you.
 
Regards, Baldrick

  • Retired Webrooter
  • December 15, 2017
@RyanBot,
 
Chat with an Agent
Best Buy Enterprise Customer Care: 1-800-433-5778