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i cant delete old computer from my webroot console

  • August 2, 2016
  • 3 replies
  • 396 views

i had webroot on my computer with my win 8.1 and my webrot expired
then i installed win10 and bought new webroot and activated mywebroot
and cleaned my coputer
but console stiill says my computer is infected although webroot says its all clean
i dont know how to delete that computer from the console
 
the win 10 advice is
 
  • Click on the PC Security tab and then click on the word Protected next to the computer name you wish to upgrade to Windows 10.
  • Click on the Commands tab and select Deactivate and choose Confirm.
I dont know which one is the commands tab
because when i look at it the console i see the computers but i dont see any place to delete the computer from the console
 

3 replies

Dermot7
Gold VIP
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  • Gold VIP
  • August 2, 2016
Hello maxi, and Welcome to the Webroot Community. 
 
Please take a look at this KB article, and see if it clarifies the issue for you: How to Deactivate a PC - Webroot Community
 
Make sure you're logging in as Admin, and select the commands tab as shown.
 
If it still doesn't work out for you let us know, or alternatively you can Submit a Support Ticket  to get it sorted, which is free for current license holders.
 

  • Author
  • Fresh Face
  • August 2, 2016
I cant use this solution because
when i opne thePC Security and clickone the computer mentioned
the nex small windows opne and on than window i see only 2 tabs ABOUT and SCAN INFORATION
I dont see the COMMANDS Tab
plus i also installed it on my IPAD but i dont see he ipad on the console

Sheltieuk
New Voice
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  • New Voice
  • August 2, 2016
It sounds like your user name doesn't have admin permission, have a look at this link to see how to alter it if neccessary :-http://live.webrootanywhere.com/content/666/Managing-users