Skip to main content
Answer

i clicked SCAN NOW; it will NOT scan! IT'S FROZEN; why?

  • December 18, 2014
  • 3 replies
  • 39 views

what do i do? thx all!
 
bettyg

Best answer by shorTcircuiT

Hello Bettyg, welcome to the Community!
 
Does it do anything at all?  Does it start to scan and then appear to freeze partway into the scan?
 
Try to reboot the computer and scan again and see if this helps.
 
If that does not help, please let us know and we will go from there.

3 replies

shorTcircuiT
Gold VIP
  • Gold VIP
  • Answer
  • December 18, 2014
Hello Bettyg, welcome to the Community!
 
Does it do anything at all?  Does it start to scan and then appear to freeze partway into the scan?
 
Try to reboot the computer and scan again and see if this helps.
 
If that does not help, please let us know and we will go from there.

  • Author
  • Fresh Face
  • December 18, 2014
david,
 
i rebooted;  that FIXED my problem;  huge thanks!  ;)
 
bettyg

shorTcircuiT
Gold VIP
  • Gold VIP
  • December 18, 2014
bettyg, 
 
Excellent!  I love it when an easy fix works LOL, but in the event it gives you problems again, come on back and we will dig a bit deeper in.
 
🙂