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I don't know why I receive announcement my web root has stopped?

  • March 20, 2016
  • 1 reply
  • 26 views

I need answer if possible, why do i get the announsement , your web root stopped working?
this is making me sick

1 reply

Ssherjj
Moderator
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  • Moderator
  • March 21, 2016
Hello mohsenkheir,
 
Welcome to the Webroot Community,
 
Sorry to hear you are having issues with Webroot. Would you please do a uninstall/clean install of Webroot? Which will only take minutes to do?
 
Please follow the steps closely!
 
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE) Let us know if it is the Mac version you need.
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue?
 
Thanks,