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I don't think my Web root is removing the threats. Keeps saying "9 threats removed" for 3 days.

  • September 11, 2014
  • 7 replies
  • 358 views
C
I keep running my Web Root and every time it says "9 Threats Removed" but I can't run the media on certain web pages. I'm thinking it isn't removing these threats like it says. Is there anything I can do to go in and remove them myself?

    7 replies

    Baldrick
    Gold VIP
    • Baldrick
    • Gold VIP
    • September 11, 2014
    Hi stephanie_chase
     
    Welcome to the Community Forums.
     
    Where are you seeing the "9 Threats Removed"?  If it is on the main panel, just above the No. of days of subscription left then that is just a report of the total no. of threats removed since installation or the last time the counter was reset.
     
    So please reset your Protection Statistics (see here for details on how) then run another scan and let us know if that clears the issue.
     
    Regards, Baldrick
    Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
    C
    • crystal
    • September 12, 2014
    I have ran a scan on my comp for the past 3 days and each time it states "9 threats removed".  Why does it continue to say that ? Do I need to do something other than hit "scan" to get rid of the threats ??? HELP
    C
    • crystal
    • September 12, 2014
    • I just posted the exact same thing. Past 3 days and it states  9  threats removed. Its so irriating. I wish someone would HELP !!!!
    C
    • crystal
    • September 12, 2014
    I will try that as well. Mine is doing the EXACT same thing "9 threats removed "
    RetiredTripleHelix
    Gold VIP
    Forum|alt.badge.img+56
    @ wrote:
    I have ran a scan on my comp for the past 3 days and each time it states "9 threats removed".  Why does it continue to say that ? Do I need to do something other than hit "scan" to get rid of the threats ??? HELP
    Hello and Welcome to the Webroot Community!
     
    Just go here and RESET the protection statistics and then run another scan from the main UI: http://live.webrootanywhere.com/content/844/Viewing-Protection-Statistics
     
    Lets know if that clears it!
     
    Thanks,
     
    Daniel 😉
    Ssherjj
    Ssherjj
    Moderator
    Forum|alt.badge.img+62
    • Ssherjj
    • Moderator
    • September 12, 2014
    @ wrote:
    I will try that as well. Mine is doing the EXACT same thing "9 threats removed "
    Welcome Crystal to The Community Forum,
     
    Looks Like TripleHelix is taking care of you!
     
     
    Let ius know if you need more help!
     
    Best Regards,
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
    RetiredTripleHelix
    Rakanisheu Retired
    That number that you are talking about is the total number of threats that have been removed by Webroot in total since its installed and NOT the number that has been removed in that scan. It should say "No Threats Found" in the scan see below
     
    You can reset that number by running the following process:
     
    1) Open the Webroot program
    2) Click on the cog icon to the right of Utilities
    3) Click on the "Reports" Tab at the top
    4) Click on the "View Statistics" button
    5) Click on the "Reset" button
     


     
    Ssherjj
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