I downloaded my renewal but it keeps asking me for my key code

Hello @,
 
Welcome to the Webroot Community,
 
Sorry you are having this issue.
 
Did you renew from Webroot or Best buy? Is your renewal the same version of Webroot that you  have renewed?
 
Have you done this below by adding your keycode?
 
If you have a new keycode, you can activate it as follows:

1. Open SecureAnywhere.  
2. Click the gear icon next to My Account. Your account panel displays. [img]http://sw.nohold.net/Webroot/Images/myaccountdetails.png[/img]  
3. Under Activate a new keycode, enter the keycode you want to add and click Activate. Note: your keycode is a string of 20 alphanumeric characters. It is unique and holds the information about your subscription. You may choose to copy and paste your keycode when prompted, to ensure that the characters are entered correctly.

I'd advice you to add your keycode to your Account Console.
If you would like to also add your keycode to your online management account, click here for instructions.
 
If this doesn't work then please get back to us for further information.
 
 
Kind Regards,