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I downloaded the Secureanywhere antivirus (to a PC) but it will not proceed to installation.

  • May 27, 2015
  • 3 replies
  • 33 views
J
Fresh Face
The window with the Install button appears, when it's clicked a page requesting a machine scan pops up, and when the scan button is hit the scan aborts. There's no way to proceed with the installation.
Thanks for any help.

Best answer by Ssherjj

Hello jdg1,
 
Welcome to the Community Forum,
 
 
Sorry that you are having this issue.
 
Can you please do a clean reinstall of WSA and Please follow the steps closely!
 
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue?
 
Thanks,

    3 replies

    Ssherjj
    Moderator
    Forum|alt.badge.img+62
    • Ssherjj
    • Moderator
    • Answer
    • May 27, 2015
    Hello jdg1,
     
    Welcome to the Community Forum,
     
     
    Sorry that you are having this issue.
     
    Can you please do a clean reinstall of WSA and Please follow the steps closely!
     
    • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
    • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
    • Download a Copy Here (Best Buy Subscription PC users click HERE)
    • Uninstall WSA and Reboot
    • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
    • Let it finish it's install scan
    • Reboot once again
    Please let us know if that resolves your issue?
     
    Thanks,
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
    TripleHelix
    J
    Fresh Face
    • jdg1
    • Author
    • Fresh Face
    • May 28, 2015
    Thanks - your solution worked.  The fast reply isuch appreciated.
    jdg1
    Ssherjj
    Ssherjj
    Moderator
    Forum|alt.badge.img+62
    • Ssherjj
    • Moderator
    • May 28, 2015
    Hi jdg1,

    You are most welcome! That's great news and thank you for letting us know.

    Have a good evening! 🙂
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
    TripleHelix
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