I entered a new keycode but my Webroot still shows I need to renew!

Hello there, welcome to the Community!
 
There is a chance that the software failed to correctly save your new key code.  I have seen it do this here and there, and if that is what happened it is easy to fix.
 

• Open WSA
• Click the 'gear tool' next to My Account
• Enter your new key code in the box
• Click Activate
• REBOOT.  Do not scan or do anything else, just reboot.

 
See if this helps!
 

thanks but i tried that fix before i posted.

Have you tried a Clean Install?
 
Can you please do a clean reinstall of WSA and Please follow the steps closely!
 

• Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
• KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
• Download a Copy Here (Best Buy Subscription PC users click HERE)
• Uninstall WSA and Reboot
• Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
• Let it finish it's install scan
• Reboot once again

 
Also, where did you purchse your new key code? Online? (If so, directly from Webroot or was it a different website?) or in a store?

Hi regnidd
 
Welcome to the Community Forums.
 
If I may suggest an alternative approach?...if you had a previous subcription and you have since taken out a NEW subcription, i.e.e, you have received a NEW keycode rather than having time added to the original keycode, then the expiry warning is most likely due to the original keycode rather than the NEW keycode. Entering a new keycode does not cancel the previous keycode or negate it continuing to try to remind yo to renew it.
 
My guess is the messages will continue for a while and then eventually stop...if that causes you a problem then I would recommend that you Open a Support Ticket and get the Support Team to cancel your previous subscription/keycode.
 
Regards, Baldrick

Thanks.
I'll give it a few days