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I HAD A MESSAGE THIS AM THAT THERE WERE 5 THREATS ON MY COMPUTER RAN THE SCAN IT REMOVED ALL BUT ONE

  • May 31, 2015
  • 4 replies
  • 43 views

THE REMOVAL PROCESS SEEMS TO BE HUNG UP AND WILL NOT STOP THE FILE IS UNSECAPP.EXE WIN 32.USERADDED ANY SUGGESTION?

4 replies

Ssherjj
Moderator
Forum|alt.badge.img+62
  • Moderator
  • May 31, 2015
Hello @,
 
Welcome to the Webroot Community,
 
Can you run a deep scan in Safe Mode with Networking the instructions on how to do so are shown below. 
 
1. Start your computer in Safe Mode with Networking. For instructions on starting in Safe Mode with Networking
http://www5.nohold.net/Webroot/Loginr.aspx?pid=12&login=1&app=vw&solutionid=68
2. Open Webroot SecureAnywhere from the tray, start menu or desktop icon.
3. Click on the cog icon next to 'PC Security'. http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C2_Scanning/CH2e_Defining_Custom_Scan...
4. Open the 'Scan & Shields' tab.
5. Click the 'Custom Scan' button.
6. The default scan option is 'Deep'. Click Scan.

This will start a Deep Scan of your system. Please allow this scan to complete and remove any threats found. Once the scan is complete, you may restart your system normally. And please let us know if your issue persist as you may need to Submit a Support Ticket for further Expert help free of charge with your Active Subscription.
 
Thanks,

  • Author
  • Fresh Face
  • June 1, 2015
THANKS I'M JUST NOT THAT COMPUTER LITTERATE I DID TRY YOUR SUGESTION BUT COULD NOT GET SOMETHING RIGHT SO I WILL CALL TECH SUPPORT TOMMOROW, THANKS AGAIN

Ssherjj
Moderator
Forum|alt.badge.img+62
  • Moderator
  • June 1, 2015
Hi OldRebel,

Your welcome. Support will certainly get this taken care of. Please let us know if you get this resolved or not ok?

Best Regards,

  • Author
  • Fresh Face
  • June 1, 2015
YES MA'AM WILL DO