i have a message showing on my desktop that says my personal files are encrypted with ctb locker
my webroot scan picked up several malware programs and eliminated them but this big box came up on my desktop saying my personal files are encrypted with ctb locker and it gives multi step instructions to remove the virus but I don't want to do something that's going to harm my computer. I wouldn't think this could happen as long as webroot isolated and removed the virus. I have logged off, shut down and logged back on and the message is still on my desktop, I can't get rid of it
+62Hello @ ,
Welcome to the Webroot Community,
Please submit a Support Ticket ASAP.. This is free of charge with an active subscription.
Support Number: 1-866-612-4227
Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
EDITED:@ Please do not follow those instructions.
Kind Regards,
Welcome to the Webroot Community,
Please submit a Support Ticket ASAP.. This is free of charge with an active subscription.
Support Number: 1-866-612-4227
Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
EDITED:
Kind Regards,
IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
I have entered the ticket and I will not do anything with the message unless the information comes from webroot. I hope you can help!
+62Hi Himey1960,
Sorry you are experiencing this issue. Please look at this video on What Happens if Webroot Misses a Virus
@ states here from the Forum:
"OK, well, the first thing is not to attempt to reboot you system as I understand it is that each time one does that the malware will copy itself to a new name under the %Temp% folder and then create a new task scheduler job to launch it on login. So rebooting just increase the amount of work required to remove the infection components".
Then one of our Forum members had this to say about CTB Locker https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/Can-CTB-Locker-virus-infect-a-thumbdrive/m-p/206065#M12597
Sorry this has happened to you and I hope you have a backup or image of your drive or backup of your files and folders. Do look in your email for Webroot Support. ok? Usually they are pretty quick to respond.
Good Luck and let us know how things turned out for you if you get a chance.
Sorry you are experiencing this issue. Please look at this video on What Happens if Webroot Misses a Virus
"OK, well, the first thing is not to attempt to reboot you system as I understand it is that each time one does that the malware will copy itself to a new name under the %Temp% folder and then create a new task scheduler job to launch it on login. So rebooting just increase the amount of work required to remove the infection components".
Then one of our Forum members had this to say about CTB Locker https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/Can-CTB-Locker-virus-infect-a-thumbdrive/m-p/206065#M12597
Sorry this has happened to you and I hope you have a backup or image of your drive or backup of your files and folders. Do look in your email for Webroot Support. ok? Usually they are pretty quick to respond.
Good Luck and let us know how things turned out for you if you get a chance.
IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
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