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I have a new Acer. I downloaded Webroot and then deleted McAfee. It now states Incompatable App

  • April 23, 2015
  • 3 replies
  • 26 views

I have a new Acer. I downloaded Webroot and then deleted McAfee.  It now states Incompatable App

3 replies

Petrovic
Gold VIP
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  • Gold VIP
  • April 23, 2015
Hello
 
How to uninstall  supported McAfee products using the Consumer Products Removal tool
http://service.mcafee.com/faqdocument.aspx?id=TS101331

  • Author
  • Fresh Face
  • April 23, 2015
That's what I did when removing McAfee. Although I removed McAfee after downloading Webroot.
I tried to re-intstall Webroot again and it just went to the scan site.

RetiredTripleHelix
Gold VIP
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Hello and Welcome to the Webroot Community!
 
It sounds like it was never uninstalled or uninstalled correctly? Can you try this please if you feel WSA is not working correctly?
 
Can you please do a clean reinstall of WSA and Please follow the steps closely!
 
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example:SA69-AANA-A783-DE78-C584
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue?
 
Thanks,
 
Daniel 😉