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I have a notice on my initial webroot block that says "secutity disabled"

  • December 18, 2015
  • 1 reply
  • 20 views

I have a notice on my initial webroot block that says "secutity disabled"I and I attempted to run a scan. the scan got to 6% and stopped.

1 reply

Ssherjj
Moderator
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  • Moderator
  • December 18, 2015
Hello Nebintx76,
 
Welcome to the Webroot Community
 
Would you do a uninstall/reinstall of Webroot? This will only take about 5 minutes to do to see if this corrects your issue.
 
Please follow the steps closely!
 
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue? If this doesn't resolve your issue then you can submit a Support Ticket free of charge with a Webroot subscription.
 
Thanks,