I have a virus that is not suppose to be after paying for Web Root. obviously it is not reliable.
Its going to cost me over $100,00 to get rid of my Virus. Why was i not protected? Not a happy customer.
Hi horvys1
Welcome to the Community Forums.
Do not pay anyone for the removal of a suspected virus. As a WSA user with I presume a current sunscription you are entitled to Open a Support Ticket to advise Webroot Support of your position so that they can investigate the issue, confirm whether it is indeed a virus or not and then help remove it for you.
I REPEAT, as a WSA user YOU SHOULD NOT PAY ANYONE to remove a virus for you...please carefully read this KB article explaining this further...then Open that ticket.
Regards, Baldrick
Welcome to the Community Forums.
Do not pay anyone for the removal of a suspected virus. As a WSA user with I presume a current sunscription you are entitled to Open a Support Ticket to advise Webroot Support of your position so that they can investigate the issue, confirm whether it is indeed a virus or not and then help remove it for you.
I REPEAT, as a WSA user YOU SHOULD NOT PAY ANYONE to remove a virus for you...please carefully read this KB article explaining this further...then Open that ticket.
Regards, Baldrick
Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.