I have not been able to get the password program to work.
When I try to get the password manager to work it seems to start and then I end up with an empty screen?
+62Hello ?,
Welcome to the Webroot Forum,
This sometimes does happen and to try to resolve it you can try running the Toolbarfix tool. You can download it for here.
Once downloaded launch it by clicking on the executable, and you should see the following, if then that is fine and you should click on 'Run':
which should then take you to the following dialog:
on which you should choose/check the option 'Repair/Install the Webroot Toolbar' and then press 'Start'.
That should initiate the fix process and you just have to wait for it to finish, close the dialog and then check in your browser to see if the Password Manager Toolbar icon is now visible. If the fix has been successful you should see the following greyed out icon in a toolbar at the top of the IE browser page:
One then double clicks on that so that the login dialog is presented, etc.
I would like to mention that if you have Windows 10 then Webroot isn't able to install the Webroot extensions because of the way Microsoft has set up the Edge browser.
If you need support you can submit a support ticket free of charge with an active Webroot subscription.https://www.webrootanywhere.com/servicewelcome.asp
Hope this helps?
Welcome to the Webroot Forum,
This sometimes does happen and to try to resolve it you can try running the Toolbarfix tool. You can download it for here.
Once downloaded launch it by clicking on the executable, and you should see the following, if then that is fine and you should click on 'Run':
which should then take you to the following dialog:
on which you should choose/check the option 'Repair/Install the Webroot Toolbar' and then press 'Start'.
That should initiate the fix process and you just have to wait for it to finish, close the dialog and then check in your browser to see if the Password Manager Toolbar icon is now visible. If the fix has been successful you should see the following greyed out icon in a toolbar at the top of the IE browser page:
One then double clicks on that so that the login dialog is presented, etc.
I would like to mention that if you have Windows 10 then Webroot isn't able to install the Webroot extensions because of the way Microsoft has set up the Edge browser.
If you need support you can submit a support ticket free of charge with an active Webroot subscription.https://www.webrootanywhere.com/servicewelcome.asp
Hope this helps?
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