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I have this annoying rdsv virus which is annoying me on all my home devices (windows, mac & ubuntu).

  • March 28, 2015
  • 10 replies
  • 52 views

I have this annoying rdsv virus which is annoying me on all my home devices (windows, mac & ubuntu). any idea how to get rid of it?

10 replies

Petrovic
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  • Gold VIP
  • March 28, 2015
Hello and Welcome to the Webroot Community Forums!
 
If you suspect that you have threat:
The best thing to do is to Open a Support Ticketand ask Webroot Support to take a look and remove this for you.  There is no charge for this if you are a WSA license holder, with a current subscription.
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Virus Removal Options
https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Virus-Removal-Options/ta-p/54074

  • Author
  • Fresh Face
  • March 28, 2015
Thanks Petrovic.
 
I have opened ticket!
 
Do you know what is the main cause of this virus? USB? Internet? or what?
 
I have virtual environments in which I do my programming stuff and never connect it to any USB and also don't visit suspicious sites. And I am facing same issue in it as well. Whenever I open a new website in chrome; all of it's links take me to rdsv.

Petrovic
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  • Gold VIP
  • March 28, 2015
Very often the problem in a router (".....all my home devices")

  • Author
  • Fresh Face
  • March 28, 2015
Aha!
 
I have resett my router to default settings and now  let's see! I am going to wait to hear back from the support team as well?

Petrovic
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  • Gold VIP
  • March 28, 2015
@ wrote:
Aha!
 
I have resett my router to default settings 
good idea
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Set a strong password

Baldrick
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  • Gold VIP
  • March 28, 2015
Hi rasheed
 
Welcome to the Community Forums.
 
It will be interesting to see if Petrovic is correct as from what I have read if you have indeed been infected by this particular virus then by al accounts it can not be easily removed by anti-virus programs, as it  will keep coming back when you restart your machine.  As a result manual removal is the best way to remove this threat, and therefore the best approach is the Support Ticket that Petrovic has suggested previously.
 
Regards, Baldrick

  • Author
  • Fresh Face
  • March 28, 2015
Thanks Baldrick.
 
I have opened a ticket and looking forward to hear back from the support team!

Baldrick
Gold VIP
  • Gold VIP
  • March 28, 2015
Hi rasheed
 
No worries, just bear in mind that whilst Support work 24/7 they may be a little slower than their usually stellar response times as it is the weekend.
 
In the meantime avoid at all cost browsing or referencing persnal and sensitive data on your system or anything that requires the entry of credential...such as Internet Banking and the like...just in case that there is a nasty on your system and is trying to gather personal data and the like.
 
Better safe than sorry in the long run.  Hopefully Support will be with you soon and be able to sort you out.
 
Regards, Baldrick

  • Author
  • Fresh Face
  • March 28, 2015
Thanks for advice Baldrick.
 
I will be very careful.

Baldrick
Gold VIP
  • Gold VIP
  • March 28, 2015
rasheed, you are most welcome...do let us know how this pans out for you and do get back in touch if you have any further questions. :D
 
Regards, Baldrick