I have to keep reactivating my subscription...
I have to keep reactivating my subscription. I enter the code, it says successful and then it scans. After it scans it goes red again and I have to reactivate...PLEASE HELP!!!
Hello there, welcome to the Webroot Community!
If your subscription is a Best Buy Subscription Services, you may want to call the Geek Squad at 1-800-GEEK-SQUAD
Make sure you are entering the key code correctly. Very often we see issues with confusion between the number 0 and a capital O, a B and an 8, etc etc.
Also, make sure you have downloaded the correct installer. Below in my signature area you can find the installer for the standers versions and a separate one for the Best Buy Subscription. They DO usa a different install. If you used the wrong installer, just uninstall, reboot, and then use the correct installer for your software.
I hope this helps!
If your subscription is a Best Buy Subscription Services, you may want to call the Geek Squad at 1-800-GEEK-SQUAD
Make sure you are entering the key code correctly. Very often we see issues with confusion between the number 0 and a capital O, a B and an 8, etc etc.
Also, make sure you have downloaded the correct installer. Below in my signature area you can find the installer for the standers versions and a separate one for the Best Buy Subscription. They DO usa a different install. If you used the wrong installer, just uninstall, reboot, and then use the correct installer for your software.
I hope this helps!
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