I have webroot that I got from Best Buy and it is saying the key is invalid.

Hello Ischaeffer,
 
Welcome to the Community Forum,
 
Are you putting in the correct keycode and I'm quessing this a boxed version of Webroot?
 
Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example:SA69-AANA-A783-DE78-C584
 
You could call Best Buy Geek Squad at 1-800-GeekSquad, and they will have your keycode listed with your purchase.
 
 
Please let us know if this was resolved or not and we can assit you further,
 
 
Kind Regards,

Yes, I used the right code and tried several times.
 
I thought i saw another posting on here where the key might have expired even though the software was never installed?
 
I really dislike dealing with the Geek Squad at Best Buy - they have been less than useless the last few times I have tried to call them
 
 

Hello lschaeffer,
 
Well I can understand that this could be a problem but can you wait till Monday, our Moderator @ can check out the keycode for you and see if it's expired or not.
 
 
Regards,

I can wait until Monday
 
Thank you

I don't see an account under the email you used to register on the community.  If you can PM me the keycode then I can look that up.

@ wrote:
I don't see an account under the email you used to register on the community.  If you can PM me the keycode then I can look that up.

Hi Nic! Thank you for your help this morning! As always your the best!:D